Ticket Purchase – Terms and Conditions

1. Who you are buying from

This company and the web site ussportstickets.com (the “Website”) are owned and operated by USSPORTSTICKETS.COM Pty Ltd (ACN 609 575 386) of Suite 2, 186 Main Street, Osborne Park 6017, Western Australia, AUSTRALIA.

Tickets are sold to you (“You”, “Your”, “Purchaser”) through the Website are from a third-party (“Seller”); therefore, the Purchaser’s name will not be printed on the tickets. Please note that the name on the tickets does not affect your ability to access the event.

Details of the venues, stadia, events or event promoters (“Presenter”) can be obtained from us. Each ticket is issued subject to the terms and conditions of the Presenter and/or venue at which the relevant event is held. Full details are normally available on the event website or at the venue box office.

We are not liable for any claims relating to an event or ticket purchase, except as otherwise set out in these Terms and Conditions.

What you are agreeing to

By visiting, using or purchasing any tickets via this Website you agree to be bound by these Terms and Conditions and our Privacy Policy.

Every ticket sold through us is also subject to the:

  • Presenter’s term and conditions (refer to the relevant Presenter’s website);
  • terms and conditions of attendance at the venue at which the event is held (refer to the relevant venue’s website); and
  • terms and conditions that may be printed on the ticket.


2. Conditions of sale

Sales of tickets on this Website will cease when tickets for the event are sold out, or otherwise become unavailable, or at the time otherwise determined by us at our discretion.

We reserve the right not to sell tickets to any person, agent or company at our discretion.

Tickets will be delivered to you in one of three ways, as indicated by our website:

  • electronically (in PDF format) to the email address recorded in your application for tickets;
  • electronically via mobile device, to the email address recorded in your application for tickets; or
  • physically to an address, as provided, on consultation with us.

Electronic tickets or “e-tickets” marked as “Instant” may not be available for immediate download in all circumstances. Due to potential fraud concerns, some Instant e-ticket purchases may be downgraded to regular e-ticket download to allow for additional processing. In such cases, you will receive notification with your receipt explaining that the order has been downgraded to regular e-ticket download.

Electronic tickets or “e-tickets” may not be available for immediate download. After placing an order, you will receive an email with instructions on how to download the tickets; therefore, it is important that you provide an accurate email address information during the order process. You must have access to a printer with which to print the tickets. You are responsible for contacting Customer Support should you not receive the email instructions, be unable to download the tickets, or be unable to print the tickets. Neither we nor the Seller will issue refunds for your failure to provide a correct email address or failure to print the tickets.

If you have not received your ticket(s) within 48 hours of the event, please contact us during Australian business hours on enquiry@ussportstickets.com, in Australia on 1300 878 425, or in the US on call (61)1300 878 425.

Details of all successful and completed ticket purchase orders are sent to the Purchaser (in the form of a confirmation page or email) with a confirmation number. If you do not receive a confirmation number after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm with us whether your order has been placed. Only you may be aware of any problems that may occur during the purchase process. We will not be responsible for losses (monetary or otherwise) if you assumed that an order was not placed because you failed to receive confirmation.

In cases where a ticket purchase is confirmed by us, but subsequently becomes unavailable, we will be responsible for providing the same number of substitute tickets to the same event, in a section/row of equal or better location. We will promptly provide you with notice regarding any such substitution.

The price shown for tickets on the Website excludes fees that are calculated on a per transaction basis. Per transaction fees are added to the final total of your order. Tickets may not, without the prior consent of the Presenter and subject at all times to the Presenter’s terms and conditions, be resold or offered for resale or used for advertising, promoting or other commercial purposes (including competitions and trade promotions) or to enhance the demand for other goods or services either by the original Purchaser or any subsequent ticket holder.

We do not guarantee the accuracy of event information on the Website including but not limited to event name, event location or venue, event start time, or event date.

In order to protect you from fraud, you may be required to provide additional proof of identify on any order. Proof of identity may include but is not limited to accessing the account attached to the credit card used to purchase the tickets. Fraud checks may take some time.


3. Pricing and availability

All prices are in the currency indicated at the top of the Website; you may select your local currency. We cannot confirm the price of an item until after an order is completed by you.

We sell tickets on behalf of Presenters. Tickets are generally sold through several distribution points, including online, contact centres, outlets and box offices. Most distribution points generally access the same ticketing system and inventory. Therefore, tickets for popular events may sell out quickly. Occasionally, additional tickets may be available prior to the event. However, we do not control this inventory or its availability.

Despite the Website’s best efforts, a small number of the items listed may be priced incorrectly. If we discover an error in the price of tickets you have ordered (regardless of the source of that error, and whether it was an error in a price posted on the Website or otherwise communicated to you), we will inform you as soon as possible and give you the option of reconfirming your order at the correct price (and credit or debit your account as applicable). If we are unable to contact you, you agree that we may treat the order as cancelled.

The price charged to your credit card beyond the price of the individual tickets shall include the following fees and charges:

Service Fee: Cost per ticket associated with Website operation, customer service centre operation, and other costs associated with the fulfillment of your ticket request.

Delivery: Costs associated with the Delivery Method chosen by you and the Website’s arrangement of your ticket delivery by the Seller.

Total: Entire amount charged to you, including each ticket’s price as set by the Seller, Service Fee, and Delivery.

We will match a competitor’s (secondary ticketing website) price if our price is higher if you provide proof that the same section, row and seats are in question, and that the competitor’s full fees and charges have been included. The pricing must also consider using a reasonable exchange rate, at our discretion. The ticket type must also be the same (e.g. eticket, mobile ticket, physical ticket).

NOTE FOR TRAVEL AGENTS: Our price match applies to the NETT AMOUNT you will pay us. We cannot offer a commission on top of a price-matched ticket.


4. The ticketing industry in the USA and USSPORTSTICKETS.COM’s role

The secondary ticket market has revolutionized the ticket industry in the US, and has grown to be worth $US15 billion, according to Sports Marketing Quarterly. Secondary ticket websites like USSPORTSTICKETS.COM allow access to ticket deals and sold out tickets.

USSPORTSTICKETS.COM has done extensive comparison testing between our prices and those of primary and secondary ticketing websites in the US. We are extremely competitive. We also offer an Australian-based customer service team, and support for travellers via our emergency free call US number (61)1300 878 425 during Australian business hours.

Tickets sold through the Website are obtained through secondary market Sellers and are being resold, in many cases, above the price or “face value” listed on the ticket. All ticket prices include additional service charges and handling fees as defined on each order. The Website and its Sellers are not directly affiliated with any performer, sports team, or venue; and the Website does not act as a primary sale box office, unless otherwise stated. By agreeing to these Terms and Conditions, you agree that the purchase price for tickets on their order does not reflect the original purchase price of the ticket and may be either higher or lower than the original purchase price.

Note that the US sports industry also uses dynamic pricing. This means that prices for an event can change over time, depending on demand, availability, popularity, the Sellers wishes, and other factors.

The tickets may also have another name on them e.g. where a season pass holder has made their ticket/s available. Don’t worry – such tickets will be accepted at the venue.


5. Refunds and exchanges – all sales are final

Since tickets are a one-of-a-kind item and not replaceable, there are no refunds, exchanges or cancellations.

The Presenter reserves the right to alter the date, the venue and the event as advertised, without prior notice to you. If the event is postponed or rescheduled, we will not provide any refund.

We have no obligation to notify you of any relevant information regarding any cancelled or rescheduled events. It is your responsibility to consult with the Presenter on any such occurrences.

Please take care if purchasing tickets for finals’ series. If a scheduled game doesn’t go ahead, but the team continues in the finals’ series, the game will be played at a later time, and a refund will not be made available.

We know how much your event means to you, and we will stand behind you if there are any issues with your order. USSPORTSTICKETS.COM is a resale marketplace where live event fans like you can find the tickets you want. Tickets sold on the Website are sold by independent sellers, from fans to professional ticket brokers.

You will receive a 100% refund (of the ticket-only subtotal) for your tickets if:

  • Your order was accepted but not delivered by the seller.
  • Your order was accepted but not delivered in time for the event.
  • Your tickets were not valid for entry. Verified proof must be provided in letter form from the venue. Written or stamped “voids” do not constitute verified proof.

You also have our 100% Money Back Guarantee if:

  • Your event is cancelled and is not rescheduled. If an event is cancelled without a rescheduled date, you will need to contact us for a refund. We may require you to return the supplied tickets at your expense before receiving any refund you are entitled to due to cancellation.

Our confidence in the sellers that list tickets on our Website allows us to offer you this guarantee.

USSPORTSTICKETS.COM will assist in the process of securing your refund from the Seller, but provision of proof, as per the above terms, is your responsibility. Booking fees and any processing surcharge may be refunded, depending on the reason for the refund.

Refunds will be processed in the same currency as the original order. Any refund payable can only be made back to the credit or debit card used in the original transaction. If you used a “disposable” or “temporary” credit or debit card (such as those purchased over the counter at supermarkets) for your online purchase we are not able to make any refund to you unless (a) you can provide full details of the credit or debit card; (b) the credit or debit card remains valid; and (c) you can produce the online purchase receipt.

Note: your credit card or debit card statement will itemise a purchase as a charge from “USSPORTSTICKETS”.

Conversion charges, including though not exhaustive of the ones issued by your bank, if any, are not covered by us or the Seller.

Neither USSPORTSTICKETS.COM nor the Seller will issue exchanges or refunds after a purchase has been received, or for lost, stolen, damaged or destroyed tickets. When you receive your tickets, you should keep them in a safe place (electronically or printed out).

If you do not receive tickets ordered from us by the date of the event, a full refund will be provided to you within 14 days that you report the non-receipt and provide us with supporting evidence of non-receipt to our satisfaction.

Subject to any statutory rights of refund, if an event takes place then generally there is no right to a refund or exchange, including where you cannot attend for any reason.

A change in personal circumstances does not entitle you to return or exchange a ticket.


6. Price matching

We offer to match any competitor’s price for tickets under the following conditions:

  • The competitor must not be a primary ticket seller; we will price match other secondary ticketing sites.
  • The ticket location must be “like-for-like”; that is, the same game, section, row, and seat/s if available.
  • The ticket type must be “like-for-like”; that is, eticket, mobile ticket or physical ticket.
  • All fees and charges of the competitor must be included in the price comparison; a ticket only price match will not be given.
  • A reasonable exchange rate must be used and agreed upon by us.
  • A same day comparison must be undertaken.
  • The price match is not retrospective; that is, if you purchase tickets with us, we cannot price match tickets found elsewhere after the original purchase is made.
  • NOTE FOR TRAVEL AGENTS: Our price match applies to the NETT AMOUNT you will pay us. We cannot offer a commission on top of a price-matched ticket.


7. Changes to Terms and Conditions

The Terms and Conditions that apply to any particular transaction will be the published terms and conditions at the time the transaction was finalised. Subject to the preceding sentence, we or the Presenter may alter or change the terms and conditions as they appear on our Website from time to time effective immediately from posting on the website.

You should periodically check this page of the USSPORTSTICKETS.COM Pty Ltd website and the Presenter’s website to ensure that you are aware of the latest terms and conditions.


8. What happens if you have an enquiry or complaint?

For enquiries or complaints regarding the sale and delivery of tickets please contact us by email at enquiry@ussportstickets.com.

For enquiries or complaints regarding the staff and/or amenities at a venue or event, please contact the venue management.

For enquiries or complaints regarding the event or the performance please contact the Presenter.


9. Limitation of liability

To the extent permitted by law, we shall not have any liability to you beyond the face value of the ticket purchased plus any relevant per transaction handling fee and delivery fee. We shall not be liable for any loss of enjoyment or wasted expenditure.

Personal arrangements including travel, subsistence and accommodation relating to the event which have been arranged by you are at your own risk and responsibility.

We accept no responsibility for any personal property. This provision does not affect your rights or remedies in relation to any consumer guarantee that may be applicable to our services.


10. Data security

When we process your order we collect your credit or debit card and personal information in accordance with our Terms and Conditions and our Privacy Policy. If you are concerned about using your credit or debit card online, please contact us for assistance.

If you deny or dispute a charge on your credit or debit card made by us, please contact us immediately. We consider credit card fraud to be a serious offence and we aim to prosecute each case to the fullest extent possible.

You will select a username and password as part of the registration process. All your account pages are protected with Secure Socket Layer (SSL) encryption. You are fully responsible for maintaining the confidentiality of your username and password. You agree to immediately notify us at enquiry@ussportstickets.com should you know, or have reasonable grounds to suspect, that the username or password have been compromised. We shall not be responsible for your failure to abide by this paragraph. We may, in our sole discretion, terminate your account for any reason. Under no circumstances shall we be liable to you or a third-party for termination of your account.


11. Copyright and trademark

The images, text, logos and artwork contained within this site are copyright to USSPORTSTICKETS.COM Pty Ltd and/or the relevant licensors. All rights are reserved. Unauthorised use by way of copying, storage, reproduction, publishing electronically or otherwise transmitting in any form or by any means in whole or in part is strictly prohibited.

The USSPORTSTICKETS.COM Pty Ltd logo is a registered trademark and is protected by law.


12. Disclaimer

You accept that the Internet is not always reliable and that system outages may occur.

Save to the extent set out in any prescribed applicable law, we will not be liable for any damages direct, incidental, consequential or otherwise, loss or corruption of data, loss of profits, goodwill, bargain or opportunity or loss of anticipated savings resulting from your purchase of any tickets or your access to, or use of, or inability to use the Website and its content, whether based in contract, tort, negligence, statute or any other legal theory, and whether or not we know of the possibility of such damage.


13. Consumer law

Our goods and services are provided subject to and in accordance with consumer guarantees which cannot be excluded under applicable law. Those consumer guarantees apply in addition to any other express warranties which we provide under these Terms and Conditions. You may be entitled to a replacement or refund for a major failure or event cancellation and for compensation for any other reasonably foreseeable loss or damage.

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